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We take your privacy very seriously!

Data privacy is highly important at Coco Y Maria, and we want to be open and transparent with our processing of your personal data, so you don’t have to worry about how secure it is.

At Coco y Maria, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit or make a purchase on our website, www.cocoymaria.com (the “Site”). We adhere to all applicable Belgian and EU regulations, including the General Data Protection Regulation (GDPR), to ensure that your data is handled responsibly.

By submitting personal data through our website or services, you agree to the terms of this privacy policy and you expressly consent to the collection, use and disclosure of your personal data in accordance with this privacy policy. 

 

  1. Data We Collect

When you interact with Coco y Maria, we may collect and process the following personal data:

  • Personal Identification Information: Name, address, email, and phone number.
  • Payment Information: Payment card details and billing information (processed securely by our payment provider).
  • Order Details: Information related to the products you have purchased.
  • Technical Data: IP address, browser type, and information about how you use our website, collected via cookies and analytics tools.

 

  1. How We Use Your Data

We use the data we collect for the following purposes:

  • Order Processing: To handle, confirm, and deliver your orders, and provide after-sales support.
  • Customer Support: To respond to inquiries and provide support for issues related to purchases.
  • Marketing and Personalization: With your consent, we may use your data to personalize your shopping experience, send promotional offers, and provide recommendations.
  • Legal Compliance: To comply with legal and regulatory requirements, including for tax purposes.
  • Your data may also be used to help optimize our website and to send you commercial information or appropriate offers. However, the latter will only happen if you have given your permission and have signed up for the newsletter. As mentioned above, under no circumstances will your personal information be passed on and/or sold to third parties who are not part of our production process, for example, to forward advertising to you.

 

  1. Sharing Your Data

Coco y Maria may share your data with trusted third-party service providers, including:

  • Payment Processors: To facilitate secure payment transactions.
  • Shipping Companies: For the delivery of your orders.
  • Analytics Providers: To improve our services and user experience through anonymous statistical data.
  • Legal Authorities: If required by law or to protect the rights and safety of Coco y Maria and its customers.

Each of these providers adheres to data protection regulations and will only have access to personal data necessary for their services.

 

  1. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, and misuse. Payment transactions are encrypted, and access to personal data is limited to authorized personnel.

 

  1. Your Rights

Under Belgian law and the GDPR, you have the following rights regarding your personal data:

  • Access: Request access to your personal data held by us.
  • Correction: Request correction of inaccurate data.
  • Erasure: Request the deletion of your personal data in certain cases.
  • Restriction: Request restriction on processing in certain situations.
  • Portability: Request to receive your personal data in a commonly used, machine-readable format.
  • Objection: Object to processing for direct marketing or other specific purposes.

To exercise your rights, please contact us at [email protected]. We will respond within one month, as required by law.

 

  1. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can adjust your cookie settings in your browser, though some functionalities may be limited if you disable cookies.

 

  1. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

 

  1. Changes to this Privacy Policy

Coco y Maria reserves the right to update this Privacy Policy periodically to comply with legal requirements and reflect our current practices. Please check this page for any updates.

 

  1. Contact Us

If you have questions or concerns about our privacy practices or this Privacy Policy, you may contact us at:

Coco y Maria

Email: [email protected]

Address: 

This Privacy Policy complies with Belgian e-commerce laws and GDPR.